Do you hire labourers, craftsmen or artists?

He who works with his hands is a labourer;
He who works with his hands and his head is a craftsman;
He who works with his hands and his head and his heart is an artist

– St. Francis of Assissi

Makes me consider what skills I look for when hiring people to form a high performing team:

  • Can the applicant do the job?
  • Can the applicant think laterally when the job throws up unexpected challenges?
  • Will the applicant work with passion and a drive to deliver results which amaze customers?

I'd hire the artist every time:

Artist instrument maker iStock_000019603423_Large - 600w

The alternatives of both labourer and craftsman will still get the job done and may well deliver satisfying results, but probably won't deliver totally satisfying results that customers treasure and promote:

Labourer iStock_000029751392_Large 300wAn experienced Carpenter

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